Shipping policy
Shipping Policy
Processing Time
All pieces are handcrafted to order, which means we take the time to do it right.
- Standard processing time: 7–14 business days
- Custom or memorial pieces (ashes, flowers, etc.): 10–21 business days.
Once your order is complete, it will be shipped immediately.
Shipping Time
Estimated delivery times:
- United States: 2–5 business days
- International: 7–14 business days
Shipping times are estimates and may vary depending on carrier delays or customs processing.
Shipping Cost
- United States: Free shipping on all orders
- International: Shipping costs are calculated at checkout based on your location
This keeps pricing fair while ensuring your order arrives safely.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your package.
Address Accuracy
Please double-check your shipping address before placing your order.
We are not responsible for:
- Incorrect or incomplete addresses
- Packages delivered to the wrong address provided at checkout
If you notice an error, contact us immediately at venus@venusrings.store.
Lost or Stolen Packages
Once a package is marked as delivered, we are not responsible for lost or stolen items.
If this occurs:
- Contact your local carrier first
- Then reach out to us—we’ll do our best to assist
International Orders
International shipments may be subject to:
- Customs duties
- Import taxes
- Additional fees
These charges are determined by your country and are the responsibility of the buyer.
Delays
Delays may occur due to:
- High order volume
- Holidays
- Carrier or customs issues
We appreciate your patience—each piece is made with care and intention.
Need Help?
If you have any questions about your order:
Email: venus@venusrings.store