Shipping Policy

At Venus Rings, every piece of jewelry is handcrafted with care in our Utah studio.

We know you're excited to receive your new jewelry, and we're just as excited to get it into your hands! Here's everything you need to know about how we make, prepare, and ship your order.

Processing & Production Times

Unlike mass-produced jewelry, our rings are individually handcrafted.

Each piece goes through a detailed process of preparation, fabrication, finishing, and quality inspection before shipping.

Our standard production time is:

7–14 business days

Business days exclude weekends and U.S. federal holidays.

Production time begins once payment is confirmed and we have received all information necessary to complete your order.

For custom or memorial jewelry requiring customer-provided materials, production time begins once those materials have arrived at our studio and all necessary design details have been confirmed.

Please remember that production time and shipping time are separate. Shipping estimates begin after your order has been completed and handed over to the carrier.

Because our jewelry is handmade, occasional production delays may happen. If we anticipate a significant delay with your order, we'll contact you.

Free U.S. Shipping

We're happy to offer FREE standard shipping on all orders within the United States, with no minimum purchase required.

Once your jewelry is completed, inspected, and packaged, we'll ship it using a reliable shipping carrier.

Estimated U.S. Transit Time

2–5 business days after your order ships.

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Expedited shipping options may be available for an additional charge.

Please note that expedited shipping only reduces transit time and does not automatically shorten our 7–14 business day production time.

If you need your ring by a specific date, please contact us before placing your order.

International Shipping

Yes, we ship internationally!

International shipping rates are calculated at checkout based on the destination and available shipping services.

Estimated International Transit Time

13–30 business days after your order ships.

This is in addition to our standard 7–14 business day production time.

International delivery times can vary significantly depending on the destination, customs processing, local postal services, weather, and other circumstances outside our control.

Delivery estimates are not guaranteed.

International Duties, Taxes & Customs Fees

Customers are responsible for all international duties, import taxes, customs charges, brokerage fees, and any other fees imposed by their country or local authorities.

These charges are separate from the price paid to Venus Rings and, unless specifically stated at checkout, are not included in your product or shipping charges.

Venus Rings does not determine or control these fees.

We recommend checking your country's import requirements before placing an international order if you're unsure what charges may apply.

If a customer refuses a package or fails to pay required customs or import charges and the package is returned to Venus Rings, any shipping, customs, carrier, or return costs incurred may be deducted from any eligible refund, where permitted by applicable law.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

International tracking availability and frequency of updates may vary depending on the destination and local postal carrier.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us immediately at:

venus@venusrings.com

We'll do our best to correct the address before your order ships.

Once a package has been handed over to the shipping carrier, we cannot guarantee that an address can be changed or redirected.

If an order is returned to Venus Rings because of an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping costs required to resend the package.

If Venus Rings made an error when preparing your shipping label, we'll correct it at no additional cost to you.

Returned-to-Sender Packages

Packages may be returned to Venus Rings for reasons including:

• Incorrect or incomplete shipping information.

• Failed delivery attempts.

• Unclaimed packages.

• Refusal of delivery.

• Unpaid customs duties, taxes, or import fees.

If your package is returned to us, we'll contact you to discuss the available options.

If you'd like us to resend your order, additional shipping charges may apply when the return was caused by circumstances outside Venus Rings' control.

If you'd prefer a refund instead, the order must qualify for a return under our Returns & Exchanges Policy. Applicable return and restocking fees may apply.

Custom and personalized jewelry remains subject to our custom-order return restrictions.

Lost, Delayed or Stolen Packages

We carefully package every order and provide tracking information so you can follow your shipment.

Once an order is handed over to the shipping carrier, delivery is subject to the carrier's operations and circumstances outside our direct control.

Delayed or Missing Packages

If your tracking hasn't updated for an unusual amount of time or your package appears to be lost in transit, please contact us.

We'll help investigate the shipment with the carrier and determine the appropriate next steps.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

1. Verify the shipping address on your order.

2. Check your mailbox, porch, property, and other possible delivery locations.

3. Ask household members or neighbors whether they received it.

4. Contact the shipping carrier for additional delivery information.

5. Contact Venus Rings if you still cannot locate the package.

We'll assist with any available carrier investigation or claim.

A package confirmed by the carrier as successfully delivered to the address provided at checkout does not automatically qualify for a replacement or refund.

Each situation will be reviewed individually.

Returns & Return Shipping

Eligible U.S. returns for a refund are subject to a $25 restocking fee per ring.

The $25 restocking fee includes your prepaid return shipping label, so you do not need to purchase separate return postage.

Once we receive your returned ring, it will be inspected to ensure it meets the requirements of our Returns & Exchanges Policy before a refund is approved.

If Venus Rings made an error with your order or the item has a verified manufacturing defect, we'll cover the necessary shipping costs and no restocking fee will apply.

Free Exchanges

Ordered the wrong size or decided another Venus Rings design is more your style?

We offer one complimentary exchange per eligible ring.

There is no $25 restocking fee when you choose an eligible exchange instead of returning your ring for a refund.

This applies to:

• Exchanges for a different ring size.

• Exchanges for another eligible Venus Rings style.

The customer is responsible for shipping costs associated with exchanges requested because of an incorrect size selected at checkout or a change in personal preference.

If your new ring costs more than your original ring, you'll pay the difference. If it costs less, the applicable difference will be refunded.

All exchanged jewelry must comply with our Returns & Exchanges Policy.

If Venus Rings sent an incorrect item or incorrect size, we'll cover the necessary shipping costs to correct the order.

Custom & Memorial Jewelry

Custom and memorial jewelry may require additional preparation depending on the design and materials involved.

If your order includes ashes, fabric, flowers, sand, or other personal or sentimental materials, we'll provide instructions for sending those materials to our studio.

Customers are responsible for securely packaging and shipping personal materials to Venus Rings.

We strongly recommend using a trackable and appropriately insured shipping service when sending irreplaceable or sentimental materials.

Venus Rings cannot be responsible for customer-provided materials lost or damaged before they are received at our studio.

Whenever possible, unused customer-provided materials will be returned with the completed jewelry.

Rush Orders & Special Dates

Need your jewelry for a wedding, anniversary, birthday, or another important date?

Please contact us before placing your order.

Depending on our current production schedule and material availability, we may be able to accommodate your deadline.

Additional charges may apply for rush production or upgraded shipping.

Please remember:

Rush production and expedited shipping are two separate services.

Purchasing expedited shipping does not automatically reduce our standard 7–14 business day production time.

Please don't assume an order will arrive by a specific date unless we've confirmed the deadline with you.

Holiday & Unexpected Delays

During holidays, high-volume periods, severe weather, customs delays, carrier disruptions, or other circumstances outside our control, production or delivery may take longer than usual.

We'll always do our best to fulfill orders within our estimated timeframes and communicate significant production delays whenever possible.

Questions About Your Order?

If you have questions about production times, shipping, tracking, international delivery, or a special deadline, please contact us.

Email: venus@venusrings.com

Thank you for supporting independently handcrafted jewelry.

Venus Rings

Jewelry for curious people.